Rights as a Consumer – The Australian Consumer Law (brought into effect 1st January 2011) is national legislation and gives consumers a comprehensive set of rights for any goods or services purchased. These are called Consumer Guarantees which means goods must be of acceptable quality and fit for the purpose they were designed for.
At the time of making your purchase, you must provide Runaway the Label with accurate information to ensure the accuracy of your order. This may also include providing additional information upon our request.
When entering your delivery address and delivery instructions, you must supply the correct information. If the wrong address is entered, Runaway the Label is not obliged to re-send your order at our own cost.
On the Runaway the Label website, all prices are quoted in Australian Dollars (AUD) and are inclusive of GST. For international order costs, the currency should be converted when you are at the checkout. Please note that the actual currency conversion price you are charged may vary from the website due to your chosen payment method.
Runaway the Label reserves the right to adjust the prices displayed on the website without any notice.
Payment methods accepted by Runaway the Label include Credit Card via "Stripe" , Bank deposits, ZipPay and Paypal. We accept Mastercard, Visa and American Express. Please note any payments made with "Stripe" may have an added processing fee. For domestic cards, the charge is 1.75%+3 cents and for International cards, the charge is 2.9%+3 cents.
After your payment has been successful, you will receive an email with your invoice to confirm your order has been received.
PROCESSING OF ORDERS
Orders at Runaway the Label are processed during business hours (9AM - 5:00PM) Monday to Friday and exclude public holidays for New South Wales, Australia.
Once your order has been sent, Australia Post should email you directly with your tracking information. Your tracking number will be added to your order and it will be marked as shipped.
For Australian Customers:
All parcels are sent via Australia Post using their Express Service.
Orders placed before 9AM AEST on business days are usually shipped the same day. Once shipped, parcels should arrive within 1 - 3 business days, however we cannot guarantee delivery times.
All parcels require a signature upon delivery and a business address is recommended. If the delivery address is unattended at the time of delivery, a collection card should be left and your parcel will be waiting for you at your local post office. In the case where no one is available to sign for your parcel delivered to the shipping address provided, it will be taken to the closest Post Office and held for 14 days to collect. If your parcel is not collected and returned back to us, additional shipping expenses to re send the order are the responsibility of the customer.
Once your parcel leaves our warehouse, it is in the care of the courier. In the rare case that your parcel goes missing whilst it is with the courier, Runaway the Label takes no responsibility. If this does happen to you, please contact Australia Post. Runaway The Label will deliver the final outcome in this scenario.
Signature is required on all deliveries to help keep your parcel secure.
For International Customers:
All parcels are sent via DHL using their Express Service.
Orders placed before 9AM AEST on business days are usually shipped the same day. Once shipped, parcels should arrive within 1 - 7 business days, however we cannot guarantee delivery times.
All parcels require a signature upon delivery and a business address is recommended. If the delivery address is unattended at the time of delivery, DHL should leave directions on how to receive your parcel.
Once your parcel leaves our warehouse, it is in the care of the courier. In the rare case that your parcel goes missing whilst it is with the courier, Runaway the Label takes no responsibility. If this does happen to you, please contact your countries DHL.
CANCELLATION OF ORDERS
Should Runaway the Label need to cancel your order due to us being unable to provide you with your ordered products, we will contact you first. In the case we do not have your purchased items, you will be offered the below:
- Store Credit to the value of 110%
- The opportunity to change size or colour of your ordered item or to change to another item of the same value
- A complete refund
PRODUCTS MISSING FROM AN ORDER
In the rare case an item is missing from your order without notification, please contact us at firstname.lastname@example.org with your order number and the product name/code of your missing item so we can make the appropriate investigations.
Sometimes your order will be delivered in two parts. This means your missing item(s) will be on pre order and will be shipped once they become available. Please note that this will only happen for Australian deliveries.
RETURN OF PRODUCTS
All returns of orders to Runaway the Label will be governed in accordance with our Returns Policy. You can find our Returns Policy here.