Rights as a Consumer – The Australian Consumer Law (brought into effect 1st January 2011) is national legislation and gives consumers a comprehensive set of rights for any goods or services purchased. These are called Consumer Guarantees which means goods must be of acceptable quality and fit for the purpose they were designed for.
At the time of making your purchase, you must provide Runaway the Label with accurate information to ensure the accuracy of your order. This may also include providing additional information upon our request.
When entering your delivery address and delivery instructions, you must supply the correct information. If the wrong address is entered, Runaway the Label is not obliged to re-send your order at our own cost.
Runaway The Label is intended for the end consumer. Runaway The Label reserves the right to withdraw or deny any order marked as suspicious.
On the Runaway the Label website, all prices are quoted in Australian Dollars (AUD) and are inclusive of GST. For international order costs, the currency should be converted when you are at the checkout. Please note that the actual currency conversion price you are charged may vary from the website due to your chosen payment method.
Runaway the Label reserves the right to adjust the prices displayed on the website without any notice.
REVIEW OF TERMS
Runaway The Label reserves the right to review our Terms and Conditions and these Terms and Conditions may be subjected to change at any time. These changes may be made without you being informed. Such changes to be effective upon posting on this website. Your continued use of the website after any such changes will indicate your acceptance of such changes.
Payment methods accepted by Runaway the Label include Credit Card via "Stripe" AFTERPAY , Apple Pay and Paypal. We accept Mastercard, Visa and American Express. Please note any payments made with "Stripe" may have an added processing fee. For domestic cards, the charge is 1.75%+3 cents and for International cards, the charge is 2.9%+3 cents.
After your payment has been successful, you will receive an email with your invoice to confirm your order has been received.
Afterpay is a service offered to Australian customers. Buy what you want today, pay for it over four equal fortnightly instalments. Use your debit or credit card, get approved instantly. Once you are approved by Afterpay, Afterpay splits your payments over four equal instalments due every fortnight. Nominate the card you want to use and automatic payments are scheduled for you. You must be 18 or older to create an account. Late fees do apply. For more information please visit Afterpay here.
UPDATE 07 May 2018 - Our store credits now apply when using Afterpay!
PROCESSING OF ORDERS
Orders at Runaway the Label are processed during business hours (9AM - 5:00PM) Monday to Friday and exclude public holidays for New South Wales, Australia.
Once your order has been sent, Australia Post should email you directly with your tracking information. Your tracking number will be added to your order and it will be marked as shipped.
For Australian Customers:
All parcels are sent via Australia Post using their Express Service.
Orders placed before 9AM AEST on business days are usually shipped the same day. Once shipped, parcels should arrive within 1 - 3 business days, however we cannot guarantee delivery times.
All parcels require a signature upon delivery and a business address is recommended. If the delivery address is unattended at the time of delivery, a collection card should be left and your parcel will be waiting for you at your local post office. In the case where no one is available to sign for your parcel delivered to the shipping address provided, it will be taken to the closest Post Office and held for 14 days to collect. If your parcel is not collected and returned back to us, additional shipping expenses to re send the order are the responsibility of the customer.
Once your parcel leaves our warehouse, it is in the care of the courier. In the rare case that your parcel goes missing whilst it is with the courier, Runaway the Label takes no responsibility. If this does happen to you, please contact Australia Post. Runaway The Label will deliver the final outcome in this scenario.
It is the responsibility of the customer to provide the correct shipping/delivery address for their order. If the address has been entered wrong and Runaway The Label has not been informed before the parcel has been delivered, Runaway The Label will not reimburse you for this package. If you noticed the address is entered in incorrect before your order has been dispatched, please contact us asap on 02 9560 7259.
Signature is required on all deliveries to help keep your parcel secure.
For International Customers:
All parcels are sent via DHL using their Express Service.
Orders placed before 9AM AEST on business days are usually shipped the same day. Once shipped, parcels should arrive within 1 - 7 business days, however we cannot guarantee delivery times.
All international orders occur a flat rate shipping fee which is a base price for freight. We do our best to keep shipping fees down as well as cover the regions international shipping flat rate up to a designated threshold. In the rare occurrence, we cannot cover this threshold, the recipient will be contacted with the freight quote and before the parcel can be sent, they informed of these extra freight charges and will either agree or disagree to cover these extra shipping costs. The recipient will not be charged these charges unless they have confirmed.
All parcels require a signature upon delivery and a business address is recommended. If the delivery address is unattended at the time of delivery, DHL should leave directions on how to receive your parcel.
Once your parcel leaves our warehouse, it is in the care of the courier. In the rare case that your parcel goes missing whilst it is with the courier, Runaway the Label takes no responsibility. If this does happen to you, please contact your countries DHL.
CUSTOM, TAXES AND DUTY CHARGES
Each country has their own custom and duty charges when you need to collect your parcel. Runaway The Label do not have access to the details of the different charges for each country. Runaway The Label cannot cover these charges. It is the responsibility of the receiver to be aware of these charges and by placing an order on Runaway The Label they agree to cover these charges. If you are concerned of what these charges may be, we suggest you do contact you local DHL to find out what the custom and duty charges may be before placing your order.
REFUSING A SHIPMENT/PAYING DUTIES AND TAXES
If you refuse any shipments from Runaway The Label, your parcel will either be destroyed or sent back to us at and we are charged. By placing your order on Runaway The Label, are are responsible to understand there may be charges involved to pay to receive your parcel. By refusing your shipment, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipment will be subtracted from your merchandise refund/credit including your original shipping amount.
CANCELLATION OF ORDERS
Should Runaway the Label need to cancel your order due to us being unable to provide you with your ordered products, we will contact you first. In the case we do not have your purchased items, you will be offered the below:
- Store Credit to the value of 110%
- The opportunity to change size or colour of your ordered item or to change to another item of the same value
- A complete refund
PRODUCTS MISSING FROM AN ORDER
In the rare case an item is missing from your order without notification, please contact us at email@example.com with your order number and the product name/code of your missing item so we can make the appropriate investigations.
Sometimes your order will be delivered in two parts. This means your missing item(s) will be on pre order and will be shipped once they become available. Please note that this will only happen for Australian deliveries.
RETURN OF PRODUCTS
All returns of orders to Runaway the Label will be governed in accordance with our Returns Policy. You can find our Returns Policy here.
When purchasing items that are marked down, please be careful with your decision as the product will state if it is Final Sale in the availability section. Final sale items are final and cannot be returned for a store credit or exchange. Please read our returns policy for further information.
Runaway The Label reserves the right to reject any return if the garment has been returned back to us not in its original condition. Any garment/s returned to us that have been worn, soiled or damaged in any way or form will be rejected of a store credit and in most cases, your return will be sent back to you. This includes garments that have any traces of perfume/deodorant/laundry detergent etc