A Love Note From Runaway: A COVID-19 Update
Know when to Runaway and when to stay put
To our favourite people in the world (you),
As you may already know, the world is currently going through a big shift in the form of COVID-19. It's during difficult times like this that we must take on our own social responsibility to ensure the health and safety of ourselves and each other. Although we may not all be healthcare professionals, we can all still make a difference in flattening the curve and taking care of one another.
In saying this, Runaway the Label stays committed to you.
We are taking precautionary measures to ensure that you can continue to shop your favourite styles with ease. Our entire Head Office team is working from home for the next coming weeks, but we are still here and available to help and answer all your questions as always. Our Distribution team will be processing orders as normal and they will be implementing extra, precautionary in-house safety measures on top of our usual high standard of hygiene and safety.
Please note that there are some slight changes in how you will receive your parcel. International and domestic orders will be processed as usual but we will no longer require a signature upon delivery in an effort to minimise the risk of spreading the virus. We have also extended our returns policy from 30 days to 60 days until further notice.
Apart from your physical health, we also value mental health as we understand how overwhelming everything can be right now. We will strive to keep you updated with feel-good tips, practical advice and overall positive content to help you get through these unusual times.
Please reach out if you have any questions! Otherwise, we will continue to keep you updated as we adapt to our ever-changing world.
Runaway the Label