Shipping

Shipping Rates & Delivery

All US and international orders are fulfilled from our US distribution centre. Please review the shipping rates and estimated delivery timeframes below.

Contiguous United States (48 states)

• Standard Shipping: $9.95 USD
  
• FREE Standard Shipping on orders over $150 USD
• Estimated delivery: 1–7 business days from dispatch

Alaska, Hawaii & supported U.S. Territories

• Shipping: $14.95 USD
• Estimated delivery: 2–5 business days from dispatch

Canada

• Shipping: $25 USD
• Estimated delivery: 5–15 business days from dispatch

United Kingdom & Ireland

• Shipping: $28 USD
• FREE shipping on UK mainland orders over $150 USD
• Estimated delivery: 5–15 business days from dispatch

Europe

• Shipping: $25 USD
• Estimated delivery: 5–15 business days from dispatch

Asia

• Shipping: $35 USD
• Estimated delivery: 5–15 business days from dispatch

Middle East

• Shipping: $25 USD
• Estimated delivery: 5–15 business days from dispatch

Rest of World

• Shipping: $40 USD
• Estimated delivery: 5–15 business days from dispatch

Delivery timeframes are estimates from the date of dispatch and may be affected by circumstances outside our control, including carrier delays, customs processing, severe weather, public holidays and peak trading periods.

Contiguous United States Shipping

FREE Standard Shipping is available on orders over $150 USD.

Orders below this threshold are charged a flat shipping rate of $9.95 USD.

Estimated delivery is 1–7 business days from dispatch.

Alaska, Hawaii & U.S. Territories

Orders shipping to Alaska, Hawaii and supported U.S. Territories are charged a flat shipping rate of $14.95 USD.

Estimated delivery is 2–5 business days from dispatch.

Delivery availability may vary by destination. Supported locations will be reflected at checkout.

International Shipping

International delivery timeframes vary by destination and are outlined above.

Please note that estimated delivery timeframes do not include delays caused by customs clearance.

Due to carrier, customs or regional restrictions, we may occasionally be unable to deliver to selected destinations. Available shipping destinations will be reflected at checkout.

Shipping Restrictions

We are currently unable to ship to Israel, Jordan, Kazakhstan, Kyrgyzstan, Laos, Lebanon, Malaysia, Pakistan, Qatar, Saudi Arabia, Ukraine and the United Arab Emirates.

Shipping availability may change from time to time due to carrier, customs or regional restrictions. Available destinations at checkout will reflect our current shipping availability.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes or other fees upon arrival in the destination country.

These charges are determined by local customs authorities and are the responsibility of the recipient. Runaway The Label does not cover customs duties, taxes or import fees.

As these charges vary by country, we are unable to advise how much you may be required to pay. We recommend checking with your local customs authority before placing your order.

Unpaid Customs Charges

If applicable customs duties, taxes or import charges are not paid and the parcel is returned to sender, additional carrier or return shipping charges may apply.

In some circumstances, an unclaimed parcel may be disposed of by the carrier or local authority rather than returned to our warehouse. Where a parcel is not returned to Runaway The Label, we may be unable to issue a refund.

Order Processing & Dispatch

Please allow 1–3 business days for your order to be processed and dispatched.

Processing time is separate from the estimated delivery timeframe and may be extended during sale events, holidays and other high-volume periods.

If your order status shows “Awaiting Fulfilment”, your order has been successfully placed and is waiting to be packed and dispatched.

Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking details.

Orders are shipped using one of our trusted delivery partners. The carrier used may vary depending on your delivery location and available shipping service.

Tracking Your Order

Once your order has been dispatched, you’ll receive a shipping confirmation email from Runaway The Label containing your tracking details.

Depending on the carrier, you may also receive tracking and delivery updates directly via email or SMS.

Please allow up to 24 hours after dispatch for tracking information to become available.

If your tracking has not updated for 3 business days, please contact our Customer Care team.

Delivery options and requirements may vary by carrier. If you provide the carrier with authority to leave your parcel unattended, Runaway The Label cannot accept responsibility for loss or theft after the parcel has been confirmed as delivered.

Order Changes & Cancellations

Our fulfilment process begins shortly after an order is confirmed, so please review your items, shipping address and order details carefully before completing your purchase.

Once an order has entered fulfilment, we cannot guarantee that it can be cancelled, amended or have its delivery address changed.

Customer Care

For assistance with your order, including shipping enquiries, please contact our Customer Care team at sales@runawaythelabel.com.

Customer Care Hours:

Monday–Friday, 8:00am–4:00pm Australian Eastern Time

Our Customer Care team is based in Australia. Enquiries received outside these hours will be responded to as soon as possible on the next business day.