Shipping

Please allow additional business days for your order to be dispatched, we are currently experiencing a high volume of orders. 

SHIPPING FOR AUSTRALIA
FREE EXPRESS SHIPPING for Australian orders over $120!

DISPATCH TIME CAN BE ANYWHERE BETWEEN 1-3 DAYS, THIS IS NOT INCLUSIVE OF SHIPPING.

Express Shipping (1-3 business days):  $13.50
Standard Shipping (2-7 business days):  $9.50
( NONE OF THESE TIMES ARE INCLUSIVE OF DISPATCH)

All Australian orders are shipped via Australia Post

Please note: Unfortunately we are unable to cancel any orders once they've been placed. We apologise for the inconvenience this may cause!

If you do not wish to keep your garments upon receiving them, you are more than welcome to return for a full store credit.

Cancellation Policy: No Cancellations
We regret to inform you that once an order is placed, it cannot be cancelled. This policy is in place to ensure efficient processing and delivery of your items. We kindly ask that you review your order carefully before confirming it.
If you have any questions or concerns regarding your order, please contact our customer support team at sales@runawaythelabel.com, and we will be happy to assist you within the constraints of this policy.

 

AUSTRALIA POST COLLECT

What is Australia Post Collect?
Australia Post Collect is a network of local delivery, pick-up locations with Australia Post Parcel collection points - available all day, all around Australia.

How it works -
Simply find and select an Australia Post Collect location as your delivery address at checkout. Get your items delivered and then collect them anytime of day. Customers sending parcels to Parcel Lockers or Post Office locations will receive an email notification when their parcel is ready for collection. A mobile number is also required as the first point of identification to access the Parcel Lockers.  

TRACKING YOUR ORDER

-       Once your order has been dispatched, you should receive an email from Australia Post with your tracking details

-       All our parcels require a signature upon delivery. If you are not home, a pick-up card should be left and your parcel will be waiting for you at your local post office

-       Please allow up to 24 hours for your tracking information to show


FURTHER DELIVERY INFO

-       To see if you are outside of the Express Post Network, click here

This service requires a signature on delivery as this is the most secure method of shipping (Any order notes that advise authority to leave the parcel without a signature unfortunately will be disregarded as we only send our parcels with a signature required on delivery)

- You are welcome to leave order notes to ask to have your parcel delivered to reception but we suggest you add this into your shipping address as we cannot add these notes when dispatching orders via our E-parcel system.

Once your order has left our warehouse, it is in the hands of the delivery company. Any delays caused by the delivery company are outside our control. Expected shipping times are an estimation given to us by the delivery companies, and may vary depending on locations. 

*Awaiting Fulfilment means your order has been successfully placed is is waiting to be sent out to you.

INTERNATIONAL SHIPPING

PLEASE NOTE:  During sale and holiday periods, we ask that you please allow extra time for dispatch and delivery due to the high volume of orders.
Dispatch time can be anywhere between 1-4 business days.
*Awaiting Fulfilment means your order has been successfully placed and is waiting to be sent out to you.
 
All international orders are sent using DHL Express.

**TURKISH CUSTOMERS** We've been notified via DHL that all orders over 150euros/$250AUD will not be cleared by customs. This means orders over this amount will not be able to enter the country and will be returned to our warehouse facility. 
NZ
Express shipping: $15.99 AUD
Delivery: 3-5 business days
USA AND CANADA
Express shipping: $29.99 AUD
Delivery: 3-7 business days
UK 
Express shipping: $29.99 AUD
Delivery: 3-7 business days
MIDDLE EAST
Express shipping: $29.99 AUD
Delivery: 3-7 business days
ASIA
Express shipping: $29.99 AUD
Delivery: 3-7 business days
WESTERN EUROPE  
Express shipping: $39.99 AUD
Delivery: 3-7 business days
EASTERN EUROPE  
Express shipping: $49.99 AUD
Delivery: 3-7 business days
REST OF THE WORLD
Express shipping: $60.00 AUD
Delivery: 3-7 business days
UNFORTUNATELY WE DO NOT CURRENTLY SHIP TO RUSSIA OR UKRAINE
 
TRACKING YOUR ORDER
-    Once your order has been dispatched, you will receive an email from Runaway the Label with your tracking details
-   DHL Express will also send you a link to your phone/email via their on-demand delivery service whereby you can update your delivery preferences.
-   Please allow up to 24 hours for your tracking information to show.

TERMS
-   Customs or Import charges MAY be required upon delivery. Please note that Runaway the Label is NOT responsible for covering these costs. 
-  Shipments may be subject to import taxes, duties and custom fees that are levied once the package reaches the country of destination, and are the responsibility of the recipient.
CUSTOM TAXES AND DUTY CHARGES 

Customers can be charged for buying & importing product into their country. Runaway The Label does not take responsibility of any customs or import fees that may occur once the parcel reaches its destination country, the recipient must cover these charges. Unfortunately, we have no control over these charges, and cannot tell you how much these would be, as these fees vary from country to country.

If these charges aren’t paid and the parcel is ‘Returned To Sender’, Runaway The Label will then give DHL authority to destroy the parcel. Therefore, the parcel will not be returned to our facility and no refund will be issued for the order.