Shipping

COVID-19 UPDATE:

ORDERS ARE SHIPPING AS NORMAL - THERE MAY BE COURIER DELAYS

FREE EXPRESS SHIPPING

FOR AUSTRALIAN ORDERS OVER $100

SHOP NOW PAY LATER

AFTERPAY & KLARNA AVAILABLE TO AUS & NZ CUSTOMERS

Shipping

Please note, there may be delays in dispatching your order. Sit tight, our team is working super hard to get your parcels out as quickly as possible!  We thank you so much for your patience. 

If you're in the Sydney Metro area and you need your order ASAP, there is also the option of Same Day Delivery at checkout. 

Please Note, Same Day couriers may be delivering outside the designated time frame, please allow for extra time.

Typically, orders placed before 9am will be dispatched that day however dispatch time can be anywhere between 1-3 business days. Express shipping does not mean express dispatch.

*Awaiting Fulfilment means your order has been successfully placed is is waiting to be sent out to you.

*Shipping offers may be subject to change at any time*  

SHIPPING FOR AUSTRALIA

-       FREE EXPRESS SHIPPING for Australian orders over $100!

-       Orders under $100 are a flat rate of $5.95 for Standard Shipping or $10.00 for Express Shipping

-       Same Day Shipping for a flat rate of $14.99

-       All Australian orders are shipped via Australia Post

ON DEMAND SHIPPING

We can't stand to be apart from you for another day.

For those last minute event fixes, or desperate for a wardrobe update, we’re excited to introduce same day shipping to those in the Sydney metro area for a flat rate of $14.99. 

To receive your delivery between 1-6pm, cut-off is at 10am.

Any orders placed over the weekend, and after cut-off time are guaranteed to be shipped the following business day (Monday - Friday). Please understand that cut-off times are strict to ensure that delivery is seamless and stress-free! 

Are you eligible for same day delivery? Check your postcode here

*Please note On Demand delivery does not deliver to PO Boxes and Parcel Lockers. If your order is for a PO Box or Parcel Locker we will hold your order and contact you for an updated address. This service is a signature on delivery service, please ensure yourself or someone at your residence is at home to receive the parcel. 

AUSTRALIA POST COLLECT

What is Australia Post Collect?
Australia Post Collect is a network of local delivery, pick-up locations with Australia Post Parcel collection points - available all day, all around Australia.

How it works -
Simply find and select an Australia Post Collect location as your delivery address at checkout. Get your items delivered and then collect them anytime of day. Customers sending parcels to Parcel Lockers or Post Office locations will receive an email notification when their parcel is ready for collection. A mobile number is also required as the first point of identification to access the Parcel Lockers.  

DELIVERY TIMES

Delivery time for domestic orders shipped with Express Post are as follows:

METRO AREAS:
1-3 business days

REGIONAL / AREAS OUTSIDE OF AUSTRALIA POST'S EXPRESS NETWORK 
2-5 business days

Delivery time for domestic orders shipped with Standard Post are as follows:

METRO AREAS:
2-5 business days

REGIONAL AREAS:
3-5 business days

-       To see if you are outside of the Express Post Network, click here

This service requires a signature on delivery as this is the most secure method of shipping (Any order notes that advise authority to leave the parcel without a signature unfortunately will be disregarded as we only send our parcels with a signature required on delivery)

- You are welcome to leave order notes to ask to have your parcel delivered to reception but we suggest you add this into your shipping address as we cannot add these notes when dispatching orders via our E-parcel system.

Once your order has left our warehouse, it is in the hands of the delivery

company. Any delays caused by the delivery company are outside our control. Expected shipping times are an estimation given to us by the delivery companies, and may vary depending on locations. 


TRACKING YOUR ORDER

-       Once your order has been dispatched, you should receive an email from Australia Post with your tracking details

-       All our parcels require a signature upon delivery. If you are not home, a pick-up card should be left and your parcel will be waiting for you at your local post office

-       Please allow up to 24 hours for your tracking information to show


INTERNATIONAL SHIPPING

-       Customs or Import charges MAY be required upon delivery. Please note that Runaway the Label is NOT responsible for covering these costs.   Shipments may be subject to import taxes, duties and custom fees that are levied once the package reaches the country of destination, and are the responsibility of the recipient.

-       Please note delays may occur in sending out your order due to higher shipping prices, troubles with the address provided or any issues with the garments ordered. We will be in contact if this occurs to your order.

SHIPPING PRICES

-       The below shipping charges are a flat rate fee for each region.

-       Please note, should your order exceed these flat rate charges due to weight or delivery area, we will contact you regarding further shipping costs

- Flat Rate and Free shipping offers are subject to change at any time or unexpectedly without any notice. As agreed to upon checkout, in our terms and conditions. 

- Orders placed on Runaway The Label are intended for retail customers only. Any orders placed for businesses, will occur a business level shipping rate. These orders will be contacted once their order is awaiting shipment. 

NEW INTERNATIONAL SHIPPING PRICES VALID UNTIL FURTHER NOTICE. Prices effective from July 7th 2022. These prices are a promotion and may only be valid for a limited time.

NEW ZEALAND

Express shipping: $25.00 AUD Flat Rate*

Standard shipping: $11.00 AUD Flat Rate*

USA ZONE 1

Express shipping: $37.00 AUD Flat Rate* (roughly $24.99 USD)

Standard shipping: $22.00 AUD Flat Rate* (roughly $14.99 USD)

USA ZONE 2 

(Includes Puerto Rico, Virgin Islands, Hawaii, American Samoa, Guam, Palau, Micronesia, Northern Marianas, Marshall Islands and Alaska)

Express shipping: $52.00 AUD Flat Rate* (roughly $35 USD)

Standard shipping: $37.00 AUD Flat Rate* (roughly $25 USD)

CANADA

Express shipping: $37.00 AUD Flat Rate*

Standard shipping: $22.00 AUD Flat Rate*

UK & IRELAND

Express shipping: $35.00 AUD Flat Rate*

Standard shipping: $20.00 AUD Flat Rate*

EUROPE

(INCLUDES: Austria, Belgium, Croatia, Denmark, Finland, France, Germany, Greece, Guernsey, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland)

Express shipping: $40.00 AUD Flat Rate*

MIDDLE EAST

Express shipping: $50.00 AUD Flat Rate*

SOUTHEAST ASIA

(INCLUDES: Cambodia, Indonesia, Laos, Malaysia, Philippines, Singapore, Thailand, Vietnam)

Express shipping: $30.00 AUD Flat Rate* 

CHINA, JAPAN & TAIWAN

Express shipping: $30.00 AUD Flat Rate*

 AFRICA & SOUTH AFRICA

Express shipping: $70.00 AUD Flat Rate*

 REST OF THE WORLD

Express shipping: $60.00 AUD Flat Rate*

UNFORTUNATELY WE DO NOT SHIP TO RUSSIA OR UKRAINE


CUSTOM, TAXES AND DUTY CHARGES 

Each country has their own custom and duty charges when you need to collect your parcel. Runaway The Label do not have access to the details of the different charges for each country. Runaway The Label cannot cover these charges. It is the responsibility of the receiver to be aware of these charges and by placing an order on Runaway The Label they agree to cover these charges. If you are concerned of what these charges may be, we suggest you do contact you local DHL to find out what the custom and duty charges may be before placing your order. 

REFUSING A SHIPMENT/PAYING DUTIES AND TAXES

If you refuse any shipments from Runaway The Label, your parcel will either be destroyed or sent back to us at and we are charged. By placing your order on Runaway The Label, are are responsible to understand there may be charges involved to pay to receive your parcel. 

DELIVERY TIMES - (Estimation)

-       Express Shipping means you should receive your parcel within 2-8* business days of shipping your order 

-       Standard Shipping means you should receive your parcel within 5-20* business days of shipping your order 

-       Customers in more Rural Areas can take up to 21+ business days depending on the service chosen

-       Please note delays may occur in sending out your order due to higher shipping prices, troubles with the address provided or any issues with the garments ordered. We will be in contact if this occurs to your order. 

TRACKING YOUR ORDER

-       Once your order has been dispatched, you should receive an email from either DHL Express, DHL eCommerce or AUSPOST with your tracking details

-       All our parcels require a signature upon delivery. If you are not home, DHL or AUSPOST should provide instructions on how to receive your parcel. DHL have the parcels sent back to a depot while AUSPOST has the parcel sent to a local post office. Your tracking informational will have updates of your parcel location if you are not home to sign for the parcel. 

PRE ORDERED ITEMS

-       Orders that include a PRE ORDERED item will be dispatched once that item becomes available in our warehouse

-       Items that are available for PRE ORDER will state this on their product information page

-       Pre Order delivery dates are an estimate only and may arrive before or after the timeframe on the website

-       Items purchased on pre order can only be cancelled for a store credit

Size Guide
SIZE BUST WAIST LOW HIP
AU/UK US
XS/6 XS/2 81 32 63 25 91 36
S/8 S/4 86 34 68 27 96 38
M/10 M/6 91 36 73 29 101 40
L/12 L/8 96 38 78 31 106 42
XL/14 XL/10 101 40 83 33 111 44
XXL/16 XXL/12 108.5 42.5 90.5 35.5 118.5 46.5


See full size guide

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