FREE EXPRESS SHIPPING


FOR AUSTRALIAN ORDERS OVER $100

SHOP NOW PAY LATER


AFTERPAY AVAILABLE TO AUSTRALIAN & NZ CUSTOMERS

FOR CREDIT NOTES AND LOGIN ENQUIRIES, PLEASE EMAIL returns@runawaythelabel.com


Shipping

PLEASE NOTE:  During sale and holiday periods, we ask that you please allow extra time for dispatch and delivery due to the high volume of orders.
If you require your order urgently, please contact us on (02) 9560 7259 so we can arrange a quicker dispatch.
*Awaiting Fulfilment means your order has been successfully placed is is waiting to be sent out to you.
*Shipping offers may be subject to change at any time* 
 
SHIPPING FOR AUSTRALIA
-       FREE EXPRESS SHIPPING for AUSTRALIAN orders over $100!
-       Orders under $100 are a flat rate of $10.00 for Express Shipping
-       All Australian orders are shipped via Australia Express Post

DELIVERY TIME
All domestic orders are shipped with Australia Post Express service.
METRO AREAS:
1-3 business days
REGIONAL / AREAS OUTSIDE OF AUSTRALIA POST'S EXPRESS NETWORK 
2 - 5 business days
-       To see if you are outside of the Express Post Network, click here
This service requires a signature on delivery as this is the most secure method of shipping (Any order notes that advise authority to leave the parcel without a signature unfortunately will be disregarded as we only send our parcels with a signature required on delivery)
-       Orders placed before 9AM AEST (Australian Eastern Standard Time) each business day are generally packed and sent the same day, but please call if you require express dispatch.
-       Orders that include a PRE-ORDERED item are generally sent the same business day, with your PRE-ORDERED item to be sent once it becomes available.
- You are welcome to leave order notes to ask to have your parcel delivered to reception but we suggest you add this into your shipping address as we cannot add these notes when dispatching orders via our E-parcel system.
-
 Once your order has left our warehouse, it is in the hands of the delivery company. Any delays caused by the delivery company are outside our control. Expected shipping times are an estimation given to us by the delivery companies, and may vary depending on locations. 

TRACKING YOUR ORDER
-       Once your order has been dispatched, you should receive an email from Australia Post with your tracking details
-       All our parcels require a signature upon delivery. If you are not home, a pick-up card should be left and your parcel will be waiting for you at your local post office
-       Please allow up to 24 hours for your tracking information to show

PRE ORDERED ITEMS
-       Items that are available for PRE ORDER will state this on their product information page
-       Pre Order delivery dates are an estimate only and may arrive before or after the timeframe on the website
-       Items purchased on pre order can only be cancelled for a store credit
-       If your order includes sale items AND pre ordered items, your order will be sent once your pre ordered item arrives 

INTERNATIONAL SHIPPING
-       All international orders are sent an express service using either DHL Express Shipping.
-       Customs or Import charges MAY be required upon delivery. Please note that Runaway the Label is NOT responsible for covering these costs
-       Please note delays may occur in sending out your order due to higher shipping prices, troubles with the address provided or any issues with the garments ordered. We will be in contact if this occurs to your order.

SHIPPING PRICES
-       The below shipping charges are a flat rate fee for each region.
-       Please note, should your order exceed these flat rate charges due to weight or delivery area, we will contact you regarding further shipping costs
- Flat Rate and Free shipping offers are subject to change at any time or unexpectedly without any notice. As agreed to upon checkout, in our terms and conditions. 
- Orders placed on Runaway The Label are intended for retail customers only. Any orders placed for businesses, will occur a business level shipping rate. These orders will be contacted once their order is awaiting shipment. 
 
NEW INTERNATIONAL SHIPPING PRICES PROMOTION VALID UNTIL FURTHER NOTICE. Prices effective from October 16th 2018. These prices are a promotion and may only be valid for a limited time.

NEW ZEALAND
Express shipping: $15.00 AUD Flat Rate*
US & CANADA
Express shipping: $20.00 AUD Flat Rate*
UK & IRELAND
Express shipping: $25.00 AUD Flat rate*
EUROPE
(INCLUDES: Austria, Belgium, Croatia, Denmark, Finland, France, Germany, Greece, Guernsey, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland)
Express shipping: $25.00 AUD Flat Rate*
MIDDLE EAST
Express shipping: $45.00 AUD Flat Rate*
SOUTHEAST ASIA
(INCLUDES: Cambodia, Indonesia, Laos, Malaysia, Philippines, Singapore, Thailand, Vietnam)
Express shipping: $25.00 AUD Flat Rate* 
CHINA, JAPAN & TAIWAN
Express shipping: $25.00 AUD Flat Rate*
 AFRICA & SOUTH AFRICA
Express shipping: $65.00 AUD Flat Rate*
 REST OF THE WORLD
Express shipping: $50.00 AUD Flat Rate*
 
UNFORTUNATELY WE DO NOT SHIP TO RUSSIA OR UKRAINE

CUSTOM, TAXES AND DUTY CHARGES
 

Each country has their own custom and duty charges when you need to collect your parcel. Runaway The Label do not have access to the details of the different charges for each country. Runaway The Label cannot cover these charges. It is the responsibility of the receiver to be aware of these charges and by placing an order on Runaway The Label they agree to cover these charges. If you are concerned of what these charges may be, we suggest you do contact you local DHL to find out what the custom and duty charges may be before placing your order. 

REFUSING A SHIPMENT/PAYING DUTIES AND TAXES
If you refuse any shipments from Runaway The Label, your parcel will either be destroyed or sent back to us at and we are charged. By placing your order on Runaway The Label, are are responsible to understand there may be charges involved to pay to receive your parcel. By refusing your shipment, any duties, taxes and/or customs charges that are incurred on the package on both the original and return shipment will be subtracted from your merchandise refund including your original shipping amount.

DELIVERY TIME
-       Express Shipping means you should receive your parcel within 2 - 5* business days of shipping your order
-       Customers in more Rural Areas can take 3 - 7 business days
-       Orders placed before 9AM AEST time each business day are generally packed and sent the same day
-       Please note delays may occur in sending out your order due to higher shipping prices, troubles with the address provided or any issues with the garments ordered. We will be in contact if this occurs to your order. 

TRACKING YOUR ORDER
-       Once your order has been dispatched, you should receive an email from either DHL Express or AUSPOST with your tracking details
-       All our parcels require a signature upon delivery. If you are not home, DHL or AUSPOST should provide instructions on how to receive your parcel. DHL have the parcels sent back to a depot while AUSPOST has the parcel sent to a local post office. Your tracking informational will have updates of your parcel location if you are not home to sign for the parcel. 

PRE ORDERED ITEMS
-       Orders that include a PRE ORDERED item will be dispatched once that item becomes available in our warehouse
-       Items that are available for PRE ORDER will state this on their product information page
-       Pre Order delivery dates are an estimate only and may arrive before or after the timeframe on the website
-       Items purchased on pre order can only be cancelled for a store credit


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RETURNS

If you are not happy with your purchase, full priced items or items using discount codes can be returned for a Store Credit. If you have any concerns please contact returns@runawaythelabel.com
 
RETURNS AND PROCESSING DELAYS
Once your return has been tracked as delivered. Please allow up to 2-3 business days for processing.
 
CONDITIONS OF RETURNS
Please submit your return request within 30 days of dispatch of your order. 
We do not accept returns on the following: 
- Final Sale items (this excludes full priced items purchased using a discount code)
- Swimwear or Bodysuits (Hygiene Reasons)
- Earrings 
All products must be returned in the following condition 
- Unworn 
- Tags attached 
- In original packaging 
- Without perfume or deodorant smells 
- Without makeup or fake tan marks 
If the returned garment/s do not match the above conditions the order will be returned back to the sender. 
Runaway The Label reserves the right to reject any return if the garment has been returned back to us not in its original condition. Any garment/s returned to us that have been worn, soiled or damaged in any way or form will be rejected of a store credit and in most cases, your return will be sent back to you or in the rare circumstance you will incur a cleaning fee that will be deducted from your store credit. This includes garments that have any traces of perfume/deodorant/laundry detergent etc 

•••

STEPS TO CREATE A RETURN - Including International Returns 
 1.    Go to REQUEST A RETURN found at the bottom of our website 
 2.     Enter your order number and email address
 3.     Select the items you wish to return and press next
 4.     Choose a return reason and press next
5.     Select the refund method as store credit and confirm
 6.     Your Return Request will be sent to head office for approval
 7.     Once approved you will receive the steps on how to return your garment/s back to us via email
 7.      You have 14 days from the date of authorisation to return your garments back to our office. 
Please note Runaway the Label do NOT cover the cost of returning garment/s back to our head office.
Once Runaway the Label receives your return back to our Head Office please allow up to 2-3 business days for your return to be processed

*any return sent to us that has not been authorised or has not submitted a return will be rejected and sent back to its sender

•••

STORE CREDITS/GIFT CARDS
- When your return is processed you will receive a gift card for the amount you paid for the item at the time of purchase 
- You will receive an email containing your gift card 
- Gift Cards do not expire 
- Gift Cards can be used in conjunction with Sale Items and sitewide 

EXCHANGES
Due to high amount of orders, we do not offer exchanges at this time, as we cannot reserve stock. Once you receive your gift card you can use this to repurchase the size, colour or style you are after 

RETURNS WITH AFTERPAY 
If you are after a return for something you have purchased using AfterPay as the payment method, you will be issued a gift card for the full amount of the unwanted item unless the item is deemed to have a fault by our returns team. You will continue to be charged by AfterPay until you have paid all your instalments 

FAULTS
If you have received your garment with a fault or received the incorrect garment please contact returns@runawaythelabel.com with pictures of the fault within 48hrs of receiving your garment/s. Once your email has been received and assessed, we will be able to provide you with information on how to return the item. Please note - All orders are inspected thoroughly for faults before dispatch by our QC team 

INTERNATIONAL RETURNS 
- All returns to be received by our warehouse within 14 days of your return being authorised. 
- International returns will be issued with a gift card once received back to our office.
- Runaway the Label do not cover the cost of returns 
- We recommend obtaining tracking on your return parcel, as Runaway the Label is not responsible if your return goes missing in delivery
For any further clarification please email us at: returns@runawaythelabel.com and we will happily do our best to answer your questions.
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