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Returns

 PLEASE NOTE:

Our returns policy has been updated 07 May 2018. Any concerns please contact onlinesales@runawaythelabel.com

If you are not happy with your purchase, full priced items or items using discount codes can be returned for a Store Credit.

Conditions of Returns

Please submit your return request within 14 days of dispatch of your order. 

We do not accept returns on the following: 

- Final Sale items (this excludes full priced items purchased using a discount code)

- Swimwear or Bodysuits (Hygiene Reasons)

- Earrings 

- Cosmetics 

All products must be returned in the following condition 

- Unworn 

- Tags attached 

- In original packaging 

- Without perfume or deodorant smells 

- Without makeup or fake tan marks 

If you’re returned garment/s do not match the above conditions your order will be returned back to the sender. 

Runaway The Label reserves the right to reject any return if the garment has been returned back to us not in its original condition. Any garment/s returned to us that have been worn, soiled or damaged in any way or form will be rejected of a store credit and in most cases, your return will be sent back to you or in the rare circumstance you will incur a cleaning fee that will be deducted from your store credit. This includes garments that have any traces of perfume/deodorant/laundry detergent etc 

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Steps to create a return – including International Returns 

 1.     Log into your Runaway the Label account

 2.     Select the ACCOUNT tab

 3.     Under ORDERS, select the order you wish to return garment/s on

 4.     Follow the prompts to submit your request (remember to write in the notes the reasoning for your return)

 5.     Your Return Authorisation Request will be sent to head office for approval

 6.     Once approved you will receive the steps on how to return your garment/s back to us via email

 7.      You have 14 days from the date of authorisation to return your garments back to our office. 

Please note Runaway the Label do NOT cover the cost of returning garment/s back to our head office.

Once Runaway the Label receives your return back to our Head Office please allow up to 2-3 business days for your return to be processed

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Store Credits 

- When your return is processed you will receive a store credit for the amount you paid for the item at the time of purchase 

- You will receive a notification in your Runaway the Label Account once your store credit is ready to be used 

- Store Credits do not expire 

- Store Credits can be used in conjunction with Sale Items and on accessories 

Exchanges 

Due to high amount of orders, we do not offer exchanges at this time, as we cannot reserve stock. Once you receive your store credit you can use this against repurchasing the size, colour or style you are after 

Returns with AFTERPAY 

If you are after a return for something you have purchased using AfterPay as the payment method, you will be issued a store credit for the full amount of the unwanted item unless the item is deemed to have a fault by our returns team. You will continue to be charged by AfterPay until you have paid all your instalments 

 

 

Faults 

If you have received your garment with a fault or received the incorrect garment please contact us at: onlinereturns@runawaythelabel.com with pictures of the fault within 48hrs of receiving your garment/s. Once your email has been received and assessed, we will be able to provide you with information on how to return the item. Please note - All orders are inspected thoroughly for faults before dispatch by our QC team 

International Returns 

- All returns to be received by our warehouse within 14 days of your return being authorised. 

- International returns will be issued with a store credit once received back to our office.

- Runaway the Label do not cover the cost of returns 

- We recommend obtaining tracking on your return parcel, as Runaway the Label is not responsible if your return goes missing in delivery

For any further clarification please email us at: onlinereturns@runawaythelabel.com and we will happily do our best to answer your questions.