Returns

PLEASE NOTE: This is a NEW Returns Policy

Please note our returns policy has been extended for the Festive season. Our previous return day was up to 14, it has been extended to 30 days. Please note this policy may change unexpectedly without you being updated. Any concerns please contact onlinesales@runawaythelabel.com

 

RETURNS POLICY

-       Items can be returned within 30 days of dispatch for a Store credit

-       Store credits do not expire and can be used to purchase any replacement garments

-       Items must be returned in original condition – unworn, unwashed, with all tags still attached 

-       For hygiene reasons cosmetics, earrings and undergarments cannot be returned

-       Items purchased on sale are classified as "Final Sale" items and cannot be returned unless received with a manufacturing fault. If you do a return request for a sale item it will not be accepted for return or exchange.

 

AUSTRALIA

 

-       To return your order you’ll just need to cover the postage to send it back to us

 

HOW TO RETURN

-       Login to your account and select ORDERS to view your completed orders

-       Next to the order you wish to return, select RETURN ITEM(S) and fill in the required details

-       Once you have submitted your Return Request, wait until you receive an email saying Return Authorised

-       Your Return Authorised email will include this sentence: "The status of this return request has been changed to Return Authorized."

-       Please send your items to the following address once your return has been authorised:

Runaway the Label

201-203 Victoria Road

Marrickville

NSW, 2204 

 

STORE CREDIT

-       Returned items will be issued with a Store Credit

-       Store credits have NO expiry

-       Store credits can be used to purchase gift cards

-       You can log into your Runaway the Label account at any time to check the balance of your Store Credit

 

PROCESSING TIME

-       We aim to process all returns within 2 days of receiving your items!

-       We will send you an email with the details of your processed return

 

FAULTY ITEMS

- Please notify us within the first 48 hours of receiving your garment(s) with photo documentation of the fault.  Please email onlinereturns@runawaythelabel.com if you believe your garment has a fault. We will treat this with the highest of priority.

 

NEW ZEALAND

 

HOW TO RETURN

-       To return your order you’ll just need to cover the postage to send it back to us

-       Login to your account and select ORDERS to view your completed orders

-       Next to the order you wish to return, select RETURN ITEM(S) and fill in the required details

-       Once you have submitted your Return Request, wait until you receive an email saying Return Authorised

-       Your Return Authorised email will include this sentence: "The status of this return request has been changed to Return Authorized."

-       Please send your items to the following address once your return has been authorised:

Runaway the Label

201-203 Victoria Road

Marrickville

NSW, 2204 

 

STORE CREDIT

-       Returned items will be issued with a Store Credit

-       Store credits have NO expiry

-       Store credits can be used to purchase gift cards

-       You can log into your Runaway the Label account at any time to check the balance of your Store Credit

 

PROCESSING TIME

-       We aim to process all returns within 2 days of receiving your items!

-       We will send you an email with the details of your processed return

 

FAULTY ITEMS

-       Please email onlinereturns@runawaythelabel.com if you believe your garment has a fault. We will treat this with the highest of priority.

 

ALL OTHER COUNTRIES

 

HOW TO RETURN 

-       To return your order you’ll just need to cover the postage to send it back to us

-       Login to your account and select ORDERS to view your completed orders

-       Next to the order you wish to return, select RETURN ITEM(S) and fill in the required details

-       Once you have submitted your Return Request, wait until you receive an email saying Return Authorised

-       Your Return Authorised email will include this sentence: "The status of this return request has been changed to Return Authorized."

-       Please send your items to the following address once your return has been authorised:

Runaway the Label

201-203 Victoria Road

Marrickville

NSW, 2204 

 

STORE CREDIT

-       Returned items will be issued with a Store Credit

-       Store credits have NO expiry

-       Store credits can be used to purchase gift cards

-       You can log into your Runaway the Label account at any time to check the balance of your Store Credit 

 

PROCESSING TIME

-       We aim to process all returns within 2 days of receiving your items!

-       We will send you an email with the details of your processed return

 

FAULTY ITEMS

Please email onlinereturns@runawaythelabel.com if you believe your garment has a fault. We will treat this with the highest of priority.