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Returns

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PLEASE NOTE: This is a NEW Returns Policy

Please note our returns policy has been updated 07 May 2018. Our previous return day was up to 30 days, it has now gone back to our original return policy which is to submit a return request with in to 14 days of receiving your order. Once you have submitted your return request and you have received your authorisation confirmation email, you must send your return back to us in 14 days of receiving your return authorisation. Please note this policy may change unexpectedly without you being updated. Any concerns please contact onlinesales@runawaythelabel.com

RETURNS POLICY

-       You have 14 days of receiving you order to submit a return request for a store credit

-       Once your return request has been approved, you will receive an email update stating your return has been authorised which means you can now send your return back to us. 

-       Once your return has been authorised you have 14 days to send back your return. 

-       Unfortunately we do not provide exchanges. Your store credit can be used to repurchase the garment or size you are after.

-       Store credits do not expire and can be used to purchase any replacement garments

-       Items must be returned in original condition – unworn, unwashed, with all tags still attached and in original packaging 

-       Items returned NOT in their original condition may incur a cleaning fee* You will be informed if your garment was received to us not in its original condition and if the cleaning fee has been deducted.

-       For hygiene reasons cosmetics, earrings and undergarments cannot be returned. This includes bodysuits and swimwear. 

-       Items purchased on sale are classified as "Final Sale" items and cannot be returned unless received with a manufacturing fault. If you do a return request for a sale item it will not be accepted for return or exchange.

 Runaway The Label reserves the right to reject any return if the garment has been returned back to us not in its original condition. Any garment/s returned to us that have been worn, soiled or damaged in any way or form will be rejected of a store credit and in most cases, your return will be sent back to you. This includes garments that have any traces of perfume/deodorant/laundry detergent etc

AUSTRALIA

-       To return your order you’ll just need to cover the postage to send it back to us

HOW TO RETURN

-       Login to your account and select ORDERS to view your completed/shipped orders

-       Next to the order you wish to return, select RETURN ITEM(S) and fill in the required details

-       Once you have submitted your Return Request, wait until you receive an email saying Return Authorised

-       Your Return Authorised email will include this sentence: "The status of this return request has been changed to Return Authorized."

-       Please send your items to the following address once your return has been authorised:

Runaway the Label

201-203 Victoria Road

Marrickville

NSW, 2204 

-       If you checked out as a guest please contact us at: onlinereturns@runawaythelabel.com to get authorisation to return your garment(s).  

STORE CREDIT

-       Returned items will be issued with a Store Credit

-       Store credits have NO expiry

-       Store credits can be used to purchase gift cards

-       You can log into your Runaway the Label account at any time to check the balance of your Store Credit 

PROCESSING TIME

-       We aim to process all returns within 2 days of receiving your items!

-       We will send you an email with the details of your processed return

FAULTY ITEMS

- Please notify us within the first 48 hours of receiving your garment(s) with photo documentation of the fault.  Please email onlinereturns@runawaythelabel.com if you believe your garment has a fault. We will treat this with the highest of priority. 

NEW ZEALAND

HOW TO RETURN

-       To return your order you’ll just need to cover the postage to send it back to us

-       Login to your account and select ORDERS to view your completed orders

-       Next to the order you wish to return, select RETURN ITEM(S) and fill in the required details

-       Once you have submitted your Return Request, wait until you receive an email saying Return Authorised

-       Your Return Authorised email will include this sentence: "The status of this return request has been changed to Return Authorized."

-       Please send your items to the following address once your return has been authorised:

Runaway the Label

201-203 Victoria Road

Marrickville

NSW, 2204 

STORE CREDIT

-       Returned items will be issued with a Store Credit

-       Store credits have NO expiry

-       Store credits can be used to purchase gift cards

-       You can log into your Runaway the Label account at any time to check the balance of your Store Credit

PROCESSING TIME

-       We aim to process all returns within 2 days of receiving your items!

-       We will send you an email with the details of your processed return

FAULTY ITEMS

-       Please email onlinereturns@runawaythelabel.com if you believe your garment has a fault. We will treat this with the highest of priority.

 

 

Afterpay Returns

 

If you are after a return for something you have purchased using AfterPay as the payment method, you will be issued a store credit for the full amount of the unwanted item. You will continue to be charged by AfterPay until you have paid all your instalments.

 

ALL OTHER COUNTRIES

HOW TO RETURN 

-       To return your order you’ll just need to cover the postage to send it back to us

-       Login to your account and select ORDERS to view your completed orders

-       Next to the order you wish to return, select RETURN ITEM(S) and fill in the required details

-       Once you have submitted your Return Request, wait until you receive an email saying Return Authorised

-       Your Return Authorised email will include this sentence: "The status of this return request has been changed to Return Authorized."

-       Please send your items to the following address once your return has been authorised:

Runaway the Label

201-203 Victoria Road

Marrickville

NSW, 2204 

STORE CREDIT

-       Returned items will be issued with a Store Credit

-       Store credits have NO expiry

-       Store credits can be used to purchase gift cards

-       You can log into your Runaway the Label account at any time to check the balance of your Store Credit  

PROCESSING TIME

-       We aim to process all returns within 2 days of receiving your items!

-       We will send you an email with the details of your processed return 

FAULTY ITEMS

Please email onlinereturns@runawaythelabel.com if you believe your garment has a fault. We will treat this with the highest of priority.