Returns

PLEASE NOTE: This is a NEW Returns Policy

 

RETURNS POLICY

-       Items can be returned within 14 days of dispatch for a Store credit

-       Store credits do not expire and can be used to purchase any replacement garments

-       Items must be returned in original condition – unworn, unwashed, with all tags still attached 

-       For hygiene reasons cosmetics, earrings and undergarments cannot be returned

-       Items purchased on sale are classified as "Final Sale" items and cannot be returned unless received with a manufacturing fault. If you do a return request for a sale item it will not be accepted for return or exchange.

 

AUSTRALIA

 

-       To return your order you’ll just need to cover the postage to send it back to us

 

HOW TO RETURN

-       Login to your account and select ORDERS to view your completed orders

-       Next to the order you wish to return, select RETURN ITEM(S) and fill in the required details

-       Once you have submitted your Return Request, wait until you receive an email saying Return Authorised

-       Your Return Authorised email will include this sentence: "The status of this return request has been changed to Return Authorized."

-       Please send your items to the following address once your return has been authorised:

Runaway the Label

201-203 Victoria Road

Marrickville

NSW, 2204 

 

STORE CREDIT

-       Returned items will be issued with a Store Credit

-       Store credits have NO expiry

-       Store credits can be used to purchase gift cards

-       You can log into your Runaway the Label account at any time to check the balance of your Store Credit

 

PROCESSING TIME

-       We aim to process all returns within 2 days of receiving your items!

-       We will send you an email with the details of your processed return

 

FAULTY ITEMS

-       Please email onlinereturns@runawaythelabel.com if you believe your garment has a fault. We will treat this with the highest of priority.

 

NEW ZEALAND

 

HOW TO RETURN

-       To return your order you’ll just need to cover the postage to send it back to us

-       Login to your account and select ORDERS to view your completed orders

-       Next to the order you wish to return, select RETURN ITEM(S) and fill in the required details

-       Once you have submitted your Return Request, wait until you receive an email saying Return Authorised

-       Your Return Authorised email will include this sentence: "The status of this return request has been changed to Return Authorized."

-       Please send your items to the following address once your return has been authorised:

Runaway the Label

201-203 Victoria Road

Marrickville

NSW, 2204 

 

STORE CREDIT

-       Returned items will be issued with a Store Credit

-       Store credits have NO expiry

-       Store credits can be used to purchase gift cards

-       You can log into your Runaway the Label account at any time to check the balance of your Store Credit

 

PROCESSING TIME

-       We aim to process all returns within 2 days of receiving your items!

-       We will send you an email with the details of your processed return

 

FAULTY ITEMS

-       Please email onlinereturns@runawaythelabel.com if you believe your garment has a fault. We will treat this with the highest of priority.

 

ALL OTHER COUNTRIES

 

HOW TO RETURN 

-       To return your order you’ll just need to cover the postage to send it back to us

-       Login to your account and select ORDERS to view your completed orders

-       Next to the order you wish to return, select RETURN ITEM(S) and fill in the required details

-       Once you have submitted your Return Request, wait until you receive an email saying Return Authorised

-       Your Return Authorised email will include this sentence: "The status of this return request has been changed to Return Authorized."

-       Please send your items to the following address once your return has been authorised:

Runaway the Label

201-203 Victoria Road

Marrickville

NSW, 2204 

 

STORE CREDIT

-       Returned items will be issued with a Store Credit

-       Store credits have NO expiry

-       Store credits can be used to purchase gift cards

-       You can log into your Runaway the Label account at any time to check the balance of your Store Credit 

 

PROCESSING TIME

-       We aim to process all returns within 2 days of receiving your items!

-       We will send you an email with the details of your processed return

 

FAULTY ITEMS

Please email onlinereturns@runawaythelabel.com if you believe your garment has a fault. We will treat this with the highest of priority.