The cookie settings on this website are set to 'allow all cookies' to give you the very best experience. Please click Accept Cookies to continue to use the site.

Shipping

PLEASE NOTE: Express Shipping does NOT mean express processing. This is a fast shipping method only. During our busier periods, processing of orders may take between 1 - 5 business days. If you require your order urgently, please contact us on (02) 9560 7259 so we can arrange a quicker dispatch.

*Awaiting Fulfilment means your order has been successfully placed is is waiting to be sent out to you.

*Shipping offers may be subject to change at any time*

SHIPPING FOR AUSTRALIA

-       FREE EXPRESS SHIPPING for AUSTRALIAN orders over $100!

-       Orders under $100 are a flat rate of $9.95 for Express Shipping

-       All Australian orders are shipped via Australia Express Post

-       Express shipping for both options for Free shipping or Express $9.95 Shipping 

DELIVERY TIME

-       We use an Express service for all Australian orders

-       Customers outside of Australia Posts Express Post network, delivery can take 2 - 5 business days

-       To see if you are outside of the Express Post Network, click here

-       Orders placed before 9AM NSW time each business day are generally packed and sent the same day

-       Orders that include a PRE ORDERED item are generally sent the same business day with your PRE ORDERED item to be sent once it becomes available.

 Once your order has left our warehouse, it is in the hands of the delivery company. Any delays caused by the delivery company are outside our control. Expected shipping times are an estimation given to us by the delivery companies, and may vary depending on locations. 

TRACKING YOUR ORDER

-       Once your order has been dispatched, you should receive an email from Australia Post with your tracking details

-       All our parcels require a signature upon delivery. If you are not home, a pick-up card should be left and your parcel will be waiting for you at your local post office

-       Please allow up to 24 hours for your tracking information to show

PRE ORDERED ITEMS

-       Items that are available for PRE ORDER will state this on their product information page

-       Pre Order delivery dates are an estimate only and may arrive before or after the timeframe on the website

-       Items purchased on pre order can only be cancelled for a store credit

-       If your order includes sale items AND pre ordered items, your order will be sent once your pre ordered item arrives 

INTERNATIONAL SHIPPING

-       All international orders are sent an express service using either DHL Express Shipping.

-       Customs or Import charges MAY be required upon delivery. Please note that Runaway the Label is NOT responsible for covering these costs

-       Please note delays may occur in sending out your order due to higher shipping prices, troubles with the address provided or any issues with the garments ordered. We will be in contact if this occurs to your order.

SHIPPING PRICES

-       The below shipping charges are a flat rate fee for each region.

-       Please note, should your order exceed these flat rate charges due to weight or delivery area, we will contact you regarding further shipping costs

- Flat Rate and Free shipping offers are subject to change at any time or unexpectedly without any notice. As agreed to upon checkout, in our terms and conditions. 

- Orders placed on Runaway The Label are intended for retail customers only. Any orders placed for businesses, will occur a business level shipping rate. These orders will be contacted once their order is awaiting shipment. 

 

NEW ZEALAND

Express shipping: $20.00 AUD Flat Rate*

-

US & CANADA

Express shipping: $30.00 AUD Flat Rate*

-

UK & IRELAND

Express shipping: $35.00 AUD Flat rate*

-

EUROPE

(INCLUDES: Austria, Belgium, Croatia, Denmark, Finland, France, Germany, Greece, Guernsey, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland)

Express shipping: $35.00 AUD Flat Rate*

-

MIDDLE EAST

Express shipping: $50.00 AUD Flat Rate*

-

SOUTHEAST ASIA

(INCLUDES: Cambodia, Indonesia, Laos, Malaysia, Philippines, Singapore, Thailand, Vietnam)

Express shipping: $30.00 AUD Flat Rate* 

-

CHINA & JAPAN

Express shipping: $35.00 AUD Flat Rate*

 

AFRICA & SOUTH AFRICA

Express shipping: $65.00 AUD Flat Rate*

-

UNFORTUNATELY WE DO NOT SHIP TO RUSSIA OR UKRAINE

 

CUSTOM, TAXES AND DUTY CHARGES 

Each country has their own custom and duty charges when you need to collect your parcel. Runaway The Label do not have access to the details of the different charges for each country. Runaway The Label cannot cover these charges. It is the responsibility of the receiver to be aware of these charges and by placing an order on Runaway The Label they agree to cover these charges. If you are concerned of what these charges may be, we suggest you do contact you local DHL to find out what the custom and duty charges may be before placing your order. 

REFUSING A SHIPMENT/PAYING DUTIES AND TAXES

If you refuse any shipments from Runaway The Label, your parcel will either be destroyed or sent back to us at and we are charged. By placing your order on Runaway The Label, are are responsible to understand there may be charges involved to pay to receive your parcel. By refusing your shipment, any duties, taxes and/or customs charges that are incurred on the package on both the original and return shipment will be subtracted from your merchandise refund including your original shipping amount. 

DELIVERY TIME

-       Express Shipping means you should receive your parcel within 2 - 5* business days of shipping your order

-       Customers in more Rural Areas can take 3 - 7 business days

-       Orders placed before 9AM AEST time each business day are generally packed and sent the same day

-       Please note delays may occur in sending out your order due to higher shipping prices, troubles with the address provided or any issues with the garments ordered. We will be in contact if this occurs to your order. 

TRACKING YOUR ORDER

-       Once your order has been dispatched, you should receive an email from either DHL Express or AUSPOST with your tracking details

-       All our parcels require a signature upon delivery. If you are not home, DHL or AUSPOST should provide instructions on how to receive your parcel. DHL have the parcels sent back to a depot while AUSPOST has the parcel sent to a local post office. Your tracking informational will have updates of your parcel location if you are not home to sign for the parcel. 

PRE ORDERED ITEMS

-       Orders that include a PRE ORDERED item will be dispatched once that item becomes available in our warehouse

-       Items that are available for PRE ORDER will state this on their product information page

-       Pre Order delivery dates are an estimate only and may arrive before or after the timeframe on the website

-       Items purchased on pre order can only be cancelled for a store credit